1. Product and sample matchRequest the exact product specification, cocoa content where relevant, ingredient and allergen information, retail or bulk-pack details and an identified sample. Agree which version is quoted and how a product change will be approved.
2. Certification scopeFor each organic or sustainability claim you intend to use, ask for the current scheme, certificate holder, covered products and activities, validity and verification route. Check the claim for the actual order. For a proposed Rainforest Alliance claim, use the scheme’s
current seal guidance when checking the supplied evidence.
3. Market and test evidenceReview the destination label with the importer and request the relevant product and lot evidence. For EU-bound cocoa or chocolate, the
cadmium guide explains why the product category, intended use and tested lot need to match.
4. Order quantities and repeat supplyCompare the minimum by SKU, case quantities, production lead time, payment schedule and proposed reorder plan. Ask the supplier to identify which products and packaging options it currently offers.
5. Handling and delivery planAsk for the storage and handling instructions for the finished product and pack. Review the route, transit time, protection, receiving checks and responsibility for damage with the supplier and logistics team.