Find answers to your questions about our products and services.
Understand our operations
We accept Visa, Mastercard, American Express, and PayPal.
We accept returns within 30 days of purchase. Items must be unopened and in their original packaging. Please contact us for a return authorization.
We currently ship within [Country/Region].
Free shipping is offered on orders over [Amount].
Discover product details
Our coffee is made from 100% Arabica beans, sourced from high-altitude farms in Vietnam. We use traditional methods to roast and grind the beans, ensuring a rich and authentic flavor.
We work directly with local farmers and artisans in Vietnam to source our ingredients and products.
Our serving mats are made from natural materials. To clean, wipe with a damp cloth and allow to air dry. Avoid harsh chemicals or abrasive cleaners.
Our spices and sauces are made using traditional Vietnamese recipes and sourced from local artisans who use high-quality ingredients and time-honored techniques.
Manage your subscription
To sign up, visit our website and select your preferred subscription box. Follow the on-screen prompts to provide your details and payment information.
You can manage your subscription through your online account. You can update your delivery address, payment method, or skip a delivery.
You can cancel your subscription at any time through your online account.
Our subscription options offer a variety of curated boxes tailored to your preferences.
Master phin brewing
Add coarsely ground coffee to the phin filter. Place the filter on top of a cup. Add hot water slowly, allowing it to saturate the grounds. Let it brew, then enjoy!
Rinse the phin immediately after use with hot water. For thorough cleaning, use a soft brush or sponge to remove any coffee residue. Allow to air dry completely.
Regular cleaning prevents buildup and prolongs the filter's life. Avoid harsh chemicals or abrasive cleaners.
Coarsely ground coffee is recommended for optimal brewing with a phin filter. Finely ground coffee may clog the filter.
Explore our coffee selection
We primarily offer Arabica beans, specifically Robusta and Culi, known for their strong, bold flavor profiles characteristic of Vietnamese coffee.
Our beans are roasted to achieve a dark roast, which enhances the robust flavor and aroma, reflecting traditional Vietnamese coffee preferences.
Our coffee is ideally brewed using the traditional Vietnamese phin filter, which produces a rich, concentrated brew.
Store your coffee beans in an airtight container in a cool, dark, and dry place to preserve their flavor and aroma for as long as possible.
Discover our tea varieties
We currently do not offer any tea products.
As we do not currently offer tea, we cannot provide brewing instructions.
Since we do not offer tea, we cannot provide information on health benefits.
We currently do not offer tea. Our product line focuses on Vietnamese coffee, chocolate, and dried fruits.
Learn about our sustainability
We prioritize sourcing ingredients locally from Vietnamese farmers and producers, ensuring fair prices and sustainable farming practices. We emphasize traditional methods and minimize environmental impact.
We are committed to fair wages and safe working conditions for all involved in our supply chain, including our partnerships with local artisans.
We strive to minimize our environmental footprint by using sustainable packaging and working with suppliers who share our commitment to environmental responsibility.
Our commitment to working directly with local artisans ensures fair compensation and preserves traditional Vietnamese craftsmanship.