Give the broker a shipment file that identifies the product formulation, origin, manufacturer, value, retail packs, transport cases and agreed delivery term. Confirm who provides customs-entry information, prior notice and the FSVP importer details required for the order.
Reconcile the units before dispatch. For example, an order for 24 retail boxes of 15 Salted Coffee pouches contains 360 pouches. Those figures do not establish the number of transport cartons. Obtain the supplier’s actual case arrangement and weights, then keep the invoice and
packing list consistent on the unit being counted.
Agree who resolves missing or inconsistent information and which services the broker’s quote includes. Keep freight, brokerage, storage and any inspection or testing costs on separate lines.